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Director of Customer Success - (02527227)
Min Salary:
$75000.00
Candidate Type:
Full Time
Listed Date:
9/29/2017
Degree:
Bachelor Crim
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HIGHLIGHTS
• Client Relationship/Account Management
• Post Sale Training
• SaaS Implementation
• Client Onboarding
• Process Creation
• Project Management
• Strategic Consulting
• Client Retention
WORK HISTORY
Director of Customer Success | Gooten | New York, NY & Chicago, IL
February 2016-June 2017
• Promoted within company by demonstrating success in building support department successfully
• Drove client engagement by revamping onboarding process, and creating more in depth conversations resulting in faster and more successful cycle
• Grew 65% of accounts by over 25% over 1 year period by conducting business analysis and creation of case studies
• Managed multiple website creation projects from inception to launch
• Communicated customer feedback to design team to improve product roadmap
• Reduced partner churn by 8% through additional process creation
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Contact
The Butlers Company • 2451 McMullen Booth Rd. • Oakbrook Tower • Suite 200 • Clearwater, FL 33759
Phone: 727.725.1065 • Fax: 727.725.0389 •
kbutler@butlerscompany.com