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Director of Customer Success - (02527227)

Min Salary: $75000.00
Candidate Type: Full Time
Listed Date: 9/29/2017
Degree: Bachelor Crim
Comments
HIGHLIGHTS

   • Client Relationship/Account Management
   • Post Sale Training
   • SaaS Implementation
   • Client Onboarding
   • Process Creation
   • Project Management
   • Strategic Consulting
   • Client Retention


WORK HISTORY
Director of Customer Success | Gooten | New York, NY & Chicago, IL
February 2016-June 2017
 • Promoted within company by demonstrating success in building support department successfully
 • Drove client engagement by revamping onboarding process, and creating more in depth conversations resulting in faster and more successful cycle
 • Grew 65% of accounts by over 25% over 1 year period by conducting business analysis and creation of case studies
 • Managed multiple website creation projects from inception to launch
 • Communicated customer feedback to design team to improve product roadmap
 • Reduced partner churn by 8% through additional process creation

 
The Butlers Company • 2451 McMullen Booth Rd. • Oakbrook Tower • Suite 200 • Clearwater, FL 33759
Phone: 727.725.1065 • Fax: 727.725.0389 •
kbutler@butlerscompany.com